Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

See item details for return and exchange eligibility.

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

Privacy policy

VALE Global Enterprise respects your privacy. We only collect the necessary personal data you provide directly during checkout
(such as your name, shipping address, and email address) to process and fulfill your order, communicate tracking updates, and provide dedicated customer support.

We never sell, distribute, or use your personal data for unsolicited marketing outside of Etsy's secure checkout infrastructure. We share data only with trusted third-party providers (like DHL, FedEx) strictly to execute the logistics of shipping your items.
If you have any questions regarding your data privacy, please contact us directly through Etsy messaging.

Frequently Asked Questions

Custom and personalized orders

Yes! We're happy to accommodate custom and personalized requests where possible. Please click 'Contact Shop Owner' before purchasing to share your specific requirements — including sizing, colors, text, or design details. We'll confirm feasibility, pricing, and turnaround time before you order. Custom and personalized items are made specifically for you and are non-refundable unless they arrive damaged or defective.

Legal imprint